Villa Medina Jeri Policies

Check-in and Check-out Policy
 
Check-in from 2:00 PM.
Check-out until Noon.
Check-in before 2:00 p.m. and check out after Noon are subject to extra charges. Subject to availability. In case the guest opts for the extension of the stay, it must request to reception writing a message with at least 24 hours of anticipation * Subject to availability. If the guest does not show up at the Inn until Noon on the day of departure, their belongings can be properly collected from the apartment, moved and kept by the Administration on the reception or other area, for the preparation of the apartment for the next guest.
The guest must pay for the daily rates, transfers and any other service previously contracted, at the time of check-in, in case of non-payment on arrival, the Administration can deny entry to the apartment or deny the use of any service.
 
ESTABLISHMENT POLICY
For the safety of our guests, we will only allow registered guests to enter. For guests who are not registered, will be asked to complete the registration form (request the registration form if necessary). Villa Medina reserves the rights of admission and may charge fees for stays between R$80,00 and R$250,00 per person per day. It is not allowed to listen to music at high volume and any noise at high volume after 10h00 PM and before 9h00 AM. According to Article 42 of the Federal Law on Criminal contraventions (Law No. 3,688, October 3, 1941). Villa Medina Jeri is a family Inn, ensuring a good environment. Guests accept and agree to use the Pousada and the apartments within the good standards and customs. All behavior contrary to good morals and public order, drug use, unregistered people, shouts, loud sounds, unrespect with employees, fights, damage to furniture, structure or any property of the Pousada or clients and others, will cause the staff to ask the guest to leave the establishment with the support from the authorities without the right to any indemnity or reimbursement, and payment of the respective fees.
** It is FORBIDDEN to the guests and companions: To remove any object of the Pousada; Use of employees to perform private services; Interference, directly or indirectly, in the services of responsibility of the Administration; Smoking within the breakfast area, apartments, restrooms and other indoor areas, (Law no. 12,546 / 2011. In addition to the ban on smoking in fully enclosed locations throughout the country, it also now prevents smoking in partially enclosed sites. any of its sides by a wall, partition, ceiling or awning); Extend clothes on the porch or outside areas that are not suitable for this; Bring towels from the suites to the beach; To stain the towels and white clothes of the suites with chemical, makeup or to damage them; Damage any object or furniture within the space of the Pousada; Loss of keys or any item of the Pousada. ** Any breach of these points will generate a fee between R$20.00 and R$1,500.00.
 
CANCELATION POLICY
Cancellation requests must be sent to reservas@villamedinajeri.com. We do not accept cancellations by phone, text messages or WhatsApp, Facebook, or any other type of contact than via email. For cancellations made 31 days (45 days for national holidays, Christmas package and New Year's Eve) or more in advance, we will make the return of the deposit (payment of cancellations via credit card, any administrative expense will be paid by the customer) less than 30 days in advance, we do not return the deposit. For changes in reserve, requests should be directed to reservas@villamedinajeri.com. In case of early check-out, the amount already paid for the stay will not be returned. Note: After cancellation, if your room is booked by someone else on the dates you left free, we will feel happy to return the value of these daily.
 
SUBMITTED GUESTS POLICY
To ensure the number of beds according to the reservation made by the guest, Villa Medina Jeri disclaims any inconvenience generated by the lack of information and / or information failure. Arriving more guests than reported in the reservation if we have availability in the same room will be charged between $100 to R$300 (daily) per extra person, depending on the booking date. If the Inn does not have availability, any inconvenience is the customer's responsibility.
 
NO SHOW POLICY
The apartment will be available for 24 hours. After that, if the guest fails to appear or to contact, we will consider the booking canceled. The guest will be charged 100% of the booking amount.
 
CHILD POLICY
* Only for direct bookings with the Inn, we offer free accommodation for one (1) baby or child up to 6 years old per apartment, using existing bedding. In case of families with more members than the capacity of the apartment, we can not guarantee extra bed for the child under 6 years, it is recommended to reserve an extra room. Bookings made through third sities, do not offer free accommodation for any children or infants, and must pay as an extra person between R$100.00 and R$250.00 per person per day. By not declaring the number of people who will attend the Inn on arrival, the client assumes the risk of extra charges of up to $100.00 per person per day.
 
PETS POLICY
Villa Medina Jeri don't accept pets.